Complex, costly returns processes hurt retail conversion
appfree can help
- A seamless returns journey via WhatsApp chat prompts
- No new apps, accounts or printers needed
- Ease of returns helps reduce cart abandonment
retailers
Designed for intuitive simplicity and powered by practical AI, our products target the ‘pain points’ in retail returns and customer engagement.
For retailers managing their own logistics or partnering with third parties. stampfree.ai offers a unique returns and customer communications solution, helping improve customer satisfaction and reduce operational friction.
The Challenges
For retailers, delivering an efficient, smooth returns process that keeps operational costs to a minimum can be business-critical. stampfree.ai helps retail clients reduce friction, increase footfall and enhance CX.
Need to encourage in-store returns, supporting higher footfall and reduce shipping costs
queuefree can help
- Customers can return items in-store using a QR or stampfree.ai code
- Returns can be self-serve or accepted and processed later by staff
- Minimised queues and flexible process improves the experience for both customers and staff
Lacking the tech resources to build returns infrastructure
appfree can help
- appfree is fully hosted — requiring no IT development by retailers
- It’s quick to implement and available on a pay-as-you-go basis
- stampfree.ai offers implementation options with existing systems
Inconsistent returns drop-off experience across physical and digital channels
stampfree.ai can help
- Integrating labelfree, appfree and queuefree creates a consistent, branded returns experience
- This combination helps retailers deliver an intuitive, low-friction experience for customers
- Fully integrates with all drop-off methods — in-store, parcel shops and at-home pick-ups
appfree offers the simplest and most widely-accessible returns sending journey — using platforms that customers use every day, such as WhatsApp.
No IT development needed
appfree utilises established platforms like WhatsApp — no development required
Fully white-labelled
Your appfree returns channel can be dressed with key brand assets, ensuring your customers know they’re in good hands
WhatsApp-powered returns
Customers initiate their return by messaging, and respond to a series of prompts to provide details and pay (if required)
Configure each step
Fully customisable outbound and return journeys
Boost the speed and efficiency of your in-store returns with queuefree — minimising queues, improving customer experience and encouraging repeat custom.
A fast and easy returns process
Pre-processing is completed by the customer, who simply scans their generated code (QR or stampfree.ai) and drops off their return at a designated point or locker
Flexible for staff, positive for customers
queuefree helps reduce pressure during peak shopping hours — keeping queues down, and allowing staff to complete returns processing later
appfree-compatible for seamless service
When combined with appfree, customers initiate the process by messaging on WhatsApp, and respond to a series of prompts to coordinate their returns
Customer experience impact
The improved in-store customer experience delivered by queuefree can help boost footfall and offers opportunities for promotions, upselling and customer engagement
How We Work With You
stampfree.ai offers hosted, branded solutions for retail returns and deliveries — requiring no technical resource from the retailer. We handle the integration, testing, and UX optimisation for consistent journeys across channels.
Define Success
stampfree.ai works with our customers to define what success looks like, to ensure our solutions create the benefits and innovation sought.
Storyboard
We map out the customer and operational journeys in detail so that everyone gets to see the end result early.
Trial
We create the solution and try it out through a controlled trial, making adjustments with agility.
Launch
Technically go-live, line up your people, launch the marketing, create market excitement.
Benefits
queuefree can help reduce the ongoing costs of customer returns and ease pressure on staff teams, in-store
appfree’s fast and intuitive UX, branded with your assets, will support improvement in customer retention and make it easier for customers to choose your business
If increasing the rate of in-store returns vs postal/carrier returns is a key objective, queuefree is a powerful tool to help achieve this
stampfree.ai offer solutions that require no development and either utilise existing platforms such as WhatsApp or can be integrated with your existing systems
Case Studies
stampfree.ai Partners with Royal Mail to Revolutionise eCommerce Returns
stampfree.ai is delighted to announce its partnership with Royal Mail to offer a first-of-its-kind returns solution with its patented appfree™ technology.
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