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Fast, In-Store Drop-Off with No Queueing

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Revolutionise your in-store or post office parcel drop-off process with queuefree — enabling fast, self-serve returns with no queueing. Customers scan their generated QR or labelfree code at the kiosk provided, drop off, and go. Minimal staff involvement is required at point of drop-off — delivering an ultra-convenient, hassle-free customer experience.

Customer initiates the return process

Arranged and paid for (if required) via appfree or a supported platform

Customer scans their parcel, in-store

A QR code or stampfree.ai code is generated for this during the initial stage

Parcel is placed in secure locker or handed to staff

Once scanned and approved, the customer simply drops it off — no queueing, no disruption

Staff complete final processing

Scanned returns are logged and ready to be processed by your team

queuefree in action

queuefree brings digital kiosk convenience to traditional branches, providing a faster, contactless postal experience. 

01

Business-Boosting Footfall

Faster, simpler parcel drop-offs with no queues and easy self-service kiosks mean your post office becomes the go-to choice for senders in your community. By streamlining the drop-off experience, queuefree not only improves customer satisfaction but also encourages repeat visits.

02

Minimising Operational Costs

Processing in-store returns at point of sale adds an additional layer of workload for your team, driving up operational costs and disrupting efficiency in a variety of day-to-day areas. queuefree improves counter efficiency and reduces the staff resource required to handle returns processing.

03

Exciting Integration Possibilities

stampfree.ai can offer a unique, integrated solution that combines queuefree, appfree, and labelfree to simplify both carrier and in-store parcel returns. Customers can initiate returns online via WhatsApp or other appfree supported platform, then scan a unique labelfree code to drop off parcels quickly, in-store or PUDO.

04

Everyone Reaps the Benefits

Whether the returns process is initiated through appfree or another supported app, queuefree creates a seamless, pleasant return experience that is beneficial to retailers, carriers, and customers alike. 

Go queuefree

Simpler for Them, Seamless for You

queuefree tackles one of the key ‘pain points’ of the parcel drop-off process — waiting in a queue. Queues affect customer experience, occupy staff members, and make inconvenience an ingrained part of the returns journey.

  • queuefree enables quick returns parcel drop-off with no need to queue for the sales counter
  • A simple, intuitive process for customers — generating a code, scanning it and drop-off
  • More efficient for staff, who are able to complete returns parcel processing later, at the most convenient time
  • The overall in-store experience is improved for your customers, building brand loyalty

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