Online shopping is growing rapidly, but the returns experience has not kept up, making it a major pain point in the customer journey, with more than half of shoppers reporting that current return processes do not meet their needs.
Industry Insights
returns are now booked through WhatsApp using stampfree.ai’s appfree™...
stampfree.ai are delighted to announce the appointment of Mollie Macsween to...
Online marketplaces have changed the way consumers shop – and subsequently...
Parcel lockers are increasingly seen not just as passive drop-points but as...
WhatsApp in 2025: What Real Deployments Reveal and Why Logistics Should Care
In 2025, UK shoppers expect fast, simple and familiar returns processes — and...
WhatsApp currently stands as one of the most powerful yet underutilised...
stampfree.ai are delighted to announce the appointment of two new staff...
Retailers face a complex landscape of hidden costs associated with parcel...
The surge in e-commerce and shifting consumer expectations have led to rising...
At best estimate, roughly 100bn messages are sent via WhatsApp every single...
The rise of e-commerce has transformed the way consumers shop, but it has...
