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Using WhatsApp for sending parcels

Customers can send parcels via WhatsApp with appfree — the world’s first AI-powered social media shipping platform. 

Built for posts, carriers, and C2C marketplace platforms, with no replatforming costs, appfree allows users to book, manage and send parcels entirely within WhatsApp, without downloading another new app or printing labels at home.

By turning parcel sending into a simple, conversational experience via WhatsApp, appfree helps reduce first-mile costs while improving customer satisfaction and retention.

Begin a chat

Start the journey in WhatsApp where stampfree.ai’s AI advisor identifies that you're looking to send a parcel

Provide the details

Sender enters parcel information through simple conversational prompts in WhatsApp

Ready for carrier

Sender receives QR code on their phone

Time to ship

Senders drop the parcel at a participating parcel shop, post office, or locker

The WhatsApp Shipping Platform

Sending parcels should be simple — so why not let customers do it with an app they already use? appfree enables customers to arrange parcel sending directly through WhatsApp chat, creating a faster, more convenient sending experience in the familiar comfort of their everyday messaging app. 

01

WhatsApp Parcel Sending is Your Competitive Edge

You can be among the first to offer a fully WhatsApp-enabled parcel shipping journey — delivering faster, simpler and more convenient parcel sending, without additional apps, print-at-home labels or complex integrations.

In a competitive postal and carrier market, this will make your service stand out from the crowd.

Book a demo

02

Get Started with appfree in Minutes, No Replatforming

appfree delivers mobile-first parcel sending and shipping journeys through WhatsApp, without the need for lengthy integration projects or costly replatforming. 

It is specifically designed to work alongside your existing infrastructure, with easy integration into current operational workflows and can be fully customised with your brand assets.

03

A Parcel Experience Customers Already Want

With WhatsApp used by billions globally and trusted across key markets — including the UK, Europe and APAC — appfree enables customers to send, track, and manage parcels with a simple, familiar interface they already use every day. 

In a recent survey, 83% of consumers said they would choose a carrier that offers parcel sending through WhatsApp over one that doesn’t.

04

Deliver Better Parcel Sending Experiences

appfree helps posts, carriers, and C2C marketplace platforms create a more engaging parcel sending experience while reducing operational friction. 

It supports real-time parcel tracking and responsive customer support, as well as the ability to push out promotional and marketing messages — turning routine parcel sending into a headline-worthy customer experience.

Go appfree

No New Apps, Just WhatsApp

Designed for posts, carriers, and C2C marketplace platforms, appfree helps reduce first-mile costs and remove some of the most common customer frustrations with parcel sending — using proprietary apps, printer dependency, label confusion and lengthy counter transactions. 

In a conversational shipping experience, customers simply start a chat, provide parcel details, and receive a QR code that's ready for drop-off, PUDO locker or carrier collection.

  • Enable social media parcel sending through WhatsApp and other messaging platforms
  • Reduce drop-off friction and improve parcel counter efficiency with printer-free sending
  • Use the appfree platform to manage messaging journeys with drag-and-drop functionality and customisation
  • Provide timely tracking updates, customer support, and promotional messaging in one conversation
  • Integrate appfree into existing systems to deliver a richer, smoother customer journey
     
See appfree in action — book a demo

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