AppFree™ Royal Mail Returns

Stamp Free is proud to partner with Royal Mail to introduce the most convenient returns solution – powered by our AppFree™ technology.

AppFree Royal Mail Returns enables e-Commerce retailers to offer a seamless, app-free returns process that’s efficient, user-friendly, and cost-effective. For the first time ever, UK shoppers can now use WhatsApp to manage their Royal Mail online returns – all without downloading extra apps. AppFree Royal Mail Returns is transforming the returns experience for retailers and consumers alike.

93% of Your Customers Want WhatsApp Returns

With over 3 billion people using WhatsApp globally, our AppFree™ technology offers a groundbreaking solution to modernise and simplify the returns process.

By leveraging WhatsApp’s familiar interface, this innovative partnership with Royal Mail provides a seamless, user-friendly experience for both retailers and their customers. AppFree™ eliminates the need for additional apps, reducing IT costs for retailers while streamlining operations through automation.

Customers benefit from an effortless returns process, initiated with a simple message or QR code scan, and enjoy peace of mind with real-time tracking. This forward-thinking solution is designed to meet the needs of today’s digital-savvy shoppers, who are looking to be able to manage their returns their way.

About AppFree Royal Mail Returns

How Does It Work?

Offer AppFree™ as a Returns Solution

We've partnered with Royal Mail to make this integration as simple as possible.

Consumer Begins Return Process

They can do so by sending a WhatsApp message or scanning a QR code that launches WhatsApp.

Consumer Logs Return

Through the chat process the return is logged - consumer receives unique QR Code or label to print.

Return is Undertaken by Royal Mail

Drop-off points or doorstep collection options are available for customers to choose.

Not Just for Returns

AppFree™ also can provide tracking updates, handle customer queries, update on promotions and more.
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Retailer Benefits

The Benefits of AppFree™ to Your Returns Process

The benefits to customers are obvious but there are more specific benefits to your business too.

  • No need for a dedicated app for returns – saving IT costs and bandwith.
  • Simplification of the returns process – leaving you free to focus elsewhere.
  • Integration opportunities – WhatsApp is just the start with other messaging platforms in the works.
  • Positive returns experience for customers is key for retention and reputation.
  • Quick 2-week set-up – a simple solution means a simple set-up process.

Ready to Revolutionise your Returns?

Get in touch