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Stamp Free is delighted to announce its partnership with Royal Mail to offer a first-of-its-kind returns solution with its patented AppFree™ technology.

As a newly appointed reseller of Royal Mail returns solutions, Stamp Free’s AppFree platform enables a seamless, efficient, and user-friendly returns experience via WhatsApp.

Downloading an app just to send a return is an unnecessary hassle for customers. AppFree removes this pain point by allowing returns to be shipped quickly and easily through WhatsApp—the social media channel used by nearly 3 billion people worldwide every day.

This partnership is set to transform the returns experience for existing and new Royal Mail e-commerce customers seeking to improve their customer experience. By integrating Stamp Free’s AppFree solution, retailers can offer a modern, flexible, and convenient returns process through WhatsApp that meets the needs of today’s digital-savvy shoppers.

Using WhatsApp’s familiar interface, the solution simplifies returns without the need for additional apps or tools. Automation streamlines the process, freeing up resources to enhance other areas and boost consumer satisfaction. Retailers also save on IT costs, as there’s no need to host or maintain a dedicated returns app.

The benefits of AppFree Royal Mail Returns aren’t limited to the retailer. Shoppers simply initiate the return by sending a message on WhatsApp or scanning a QR code, which launches WhatsApp. All they have to do is log their return details via WhatsApp, receiving either a QR code for in-person drop-off or a printable label for their parcel.

The returns are processed by Royal Mail through drop-off points or doorstep collection – with all tracking updates still self-contained in WhatsApp, giving transparency and peace-of-mind during the return journey.

The AppFree technology doesn’t just integrate with WhatsApp – Stamp Free are currently developing integration capabilities with other universally-adopted messaging apps such as iMessage, Facebook Messenger and many more.

“We’re thrilled to partner with Royal Mail to bring this innovative returns solution to the market,” said Hugh Craigie Halkett, CEO & Founder at Stamp Free. “By leveraging the power of WhatsApp, we’re making returns as effortless as sending a message to a friend. Together, Stamp Free and Royal Mail are redefining the way eCommerce retailers approach returns, offering a service that is not only efficient but also customer-friendly.”

This collaboration opens new opportunities for retailers to offer best-in-class returns solutions powered by Royal Mail’s trusted network and Stamp Free’s cutting-edge technology.

For a live demonstration of the AppFree Royal Mail Returns Solution Stamp Free will be exhibiting at Stand 38 at the Delivery Conference – Tuesday 11th February, The Royal Lancaster, London.

Contact Information

For more information about Stamp Free’s partnership with Royal Mail or to explore how AppFree can enhance your returns process, please contact:

Vicki Whetton

Chief Marketing Officer

vicki.whetton@stampfree.ai

+44 (0) 7917 325850

About Stamp Free
Stamp Free is an award-winning digital shipping company revolutionising ecommerce returns and parcel shipping. Our patented innovative solutions, powered by AI, enable customers to send label free parcels, online returns, and letters securely and effortlessly using just a smartphone. Whether through a carrier app, the Stamp Free app, or our cutting-edge AppFree platform – accessible directly via WhatsApp – we provide unparalleled convenience.

About Royal Mail
Royal Mail is the UK’s most trusted letters and parcels delivery company, providing an unparalleled network for returns, collections, and deliveries across the country. With a commitment to innovation, Royal Mail continues to develop services that meet the needs of modern businesses and consumers alike.